Refund & Return Policy

Effective Date: September 15, 2026

At marketsak, we value our customers and are committed to providing a reliable shopping experience. This Refund & Return Policy explains how refund requests, order cancellations, and delivery-related issues are handled.

By placing an order on marketsak.com, you acknowledge and agree to the terms outlined below.

1. Order Cancellation & Refund Requests

If you wish to cancel your order or request a refund, you must contact us before your order has been shipped.

Once an order has been processed and dispatched, we are unable to cancel the order or issue a refund, as the package has already entered the delivery process.

Customers are encouraged to contact us as soon as possible if they need to make changes or request a cancellation.

2. Orders That Have Been Shipped

After an order has been shipped, refunds or cancellations cannot be processed.

This includes situations where:

• The customer changes their mind after shipment;

• The customer no longer wants the order;

• The package is already in transit.

Once the package has been handed over to the shipping carrier, we are unable to intercept or stop the delivery.

3. Lost or Undelivered Packages

If your package is lost during transit or does not arrive after the expected delivery period, please contact our customer support team.

After reviewing the shipping information and order details, we may provide one of the following solutions:

• Resend the order with a replacement package; or

• Issue a refund for the affected order.

We will work with the customer and the shipping carrier to resolve delivery-related issues as quickly as possible.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us with:

• Your order number;

• Photos or relevant evidence of the issue;

• A description of the problem.

Our team will review your request and provide an appropriate solution, which may include a replacement or other resolution depending on the situation.

5. Refund Processing Time

Once a refund has been approved, the refund will generally be processed within 3 business days.

Please note that the actual time for the funds to appear in your account depends on your bank or payment provider's processing time. marketsak is not responsible for additional delays caused by financial institutions.

6. How to Contact Us

If you have any questions regarding refunds, returns, or order issues, please contact us:

Website: marketsak.com
Email: auteach@sonlineshop.com

Please include your order number and relevant details so we can assist you more efficiently.

Thank you for choosing marketsak. We appreciate your understanding and support.